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Shipping & Returns

SHIPPING AND BILLING

Discreet Billing:
SexVideoNow respects your desire for privacy, and will bill your credit card as "OCS Inc". 

Discreet Delivery:
Your package will be shipped in a plain box with only "OCS Inc" as the return address, and no external markings indicating the type of contents.

Payment: Amex, Visa, MasterCard

Return Policy: We will accept unused product with return authorization approval #. If you receive a defective product we will gladly replace it within 30 days of sale. Returns are subject to a 20% restocking fee.

Dropshipped Returns: Dropshipped items may only be returned if product is defective upon arrival.

DO NOT SHIP LIST: Due to international regulations. We do not ship Various Products internationally.

Phone support: 1-305-879-2906 M-S 10am / 9pm EST

Shipping Rates:

 We use either UPS or USPS to ship your order. Orders over 2lbs ship UPS and orders under ship USPS. Your shipping charges are based on the value of your order so you always know what your shipping expenses are. See below for our current shipping rates:

US and Canada

*Oversized orders may require additional charges, which are listed on the website.

Standard Shipping Charges: in USD Currency.


$0-$99
$100-$199
$200-$299
$300-$399
$400-$499
$500-$699
$700+
U.S. 
$9.80
$14.80
$15.80
$17.80
$19.80
$28.95
$34.95 
 
Canada
$14.80
$19.80
$20.80
$22.80
$24.80
$33.95
$39.95 


Oversized or heavy shipments may require additional shipping.

Shipping Transit Times:

Transit times during Holidays and Various circumstances may vary to 4 to 6 weeks.

Normal Shipping Transit Times are as follows:

US and Canada Standard Shipping:  3-7 Business Days
US Express UPS 2nd Day: 2-Business Days
International Express:  UPS 3-5 Business Days

* Please allow 48 hours for us to process your order.

International Ratesin USD Currency.
We use UPS for international Shipping. **Note: Large or heavy orders may require additional shipping charges. We will notify you if your order requires additional shipping.

$0- $99       $48.00
$100-$199   $58.00
$200-$299   $68.00
$300+         $78.00

Online Security:
Our websites run on state of the art technologies for complete security and protection of customer information. We employ SSL encryption, the highest form of encryption security available today, certified by Verisign E-Commerce. We also employ Hacker-Safe Technology which is tested and certified daily. We do not sell, rent or otherwise share customer information under any circumstances. 

Money Orders:
We are happy to process orders via Money Orders. To ensure proper processing, create the order by adding items to the cart, which will calculate appropriate shipping charges. Print the order before proceeding to final checkout, and send with Money Order to: 

OCS Inc
305 E Ocean Ave. Unit 1
Lantana, FL. 33462


Be sure to include a complete shipping address. If you include an e-mail address, we will notify you upon receipt of the order. 

Catalogs:
We do not offer a print catalog of our products. We update our product selection frequently, and our online store always represents our most current offerings. 

RETURNS AND EXCHANGES:
To process a return or exchange, 
customers must first obtain an RMA number by emailing a request to:

support@sexvideonow.com 

Please provide your order number and the reason for an RMA request, and our customer service team will respond within 24 hrs. 

Exchanges only as permitted below: 

Videos & DVD's: 
Exchanges permitted if the original product is defective. We do not rent. Items for exchange must be returned with the original packaging and with your RMA number, within 10 days of delivery. 

Toys: 
All novelty sales are final. We will gladly exchange defective merchandise. Simply return the item for exchange with the original packaging and your RMA number, within 10 days of delivery. Oils and lubricants may not be exchanged. 

Clothing: 
Exchanges permitted provided items are not worn or damaged. Clothing items may be exchanged for any other merchandise in the online store. Items for exchange must be returned within 10 days of delivery with an RMA number. Per Florida state regulations, panties are not returnable under any circumstances. All worn lingerie will be refused as non-exchangeable. 

Items not qualifying for return will not be returned to customer.

Returns/Exchanges Shipping Address:

OCS Inc
305 E. Ocean Ave. STE. 1
Lantana, FL. 33462

Attn: Returns

Instructions:
Enclose a note with the order number or name, your RMA number as issued, and the stated request for merchandise credit or exchange. All returns will be processed in strict accordance with our stated policies above, no exceptions. 

Customer assumes shipping costs to return merchandise. We will re-ship the product at no extra charge.